Silverbyte News


April 2007

Don Suite Hotels implements Silverbyte’s Optima Central Reservations System

Johannesburg, April 25, 2007 - Silverbyte Systems, a provider of hotel, hotel groups and cruise ship management software, announced today that the South African Don Suite Hotels Chain has successfully completed the implementation of Optima CRS

Optima CRS enables the Don Suite Hotels to centralize the entire reservations and marketing activities of the group into one program and database. Because of poor communication infrastructure  in South Africa, Don Suite Hotels were not able to utilize Optima Multi PMS as do similar hotel groups in Europe and the Middle East, where databases are centrally located. Although South Africa’s communication system claims to be well developed, with 5.5 million installed telephones and 4.3 million installed exchange lines, the network, which is almost entirely digital and using microwave and fiber optics communications, is not able to support an effective, stable broadband connection between the hotels and the head office of the Don Suite group.

Optima Central Reservations System (OCRS) solution installed at the Don Suite Hotels uses Sybase MobiLink synchronization tools to synchronize and consolidate information between the hotels and Don’s head office. MobiLink is intended for the two-way synchronization of data between a central, consolidated database and a large number of remote databases. It’s main advantages are the ability to run it on low level communication lines or even on dial up occasional connections and fact that administration and resource requirements at the remote sites are minimal, making it well suited for such operations.
Optima CRS synchronizes reservations information, room availability and guest information as well as other information such prices, customers’ information and statistics. With the OCRS solution, Don Suite Hotels can consolidate information throughout their enterprise and implement true real-time central reservations for the group’s central reservations office.
The implementation project included upgrade of Optima PMS and other Optima modules in all the hotels to the latest version including implementation of Optima A/R.

About Don Suite Hotels:
The Don Group is the only black owned and managed hotel group listed on the JSE Securities Exchange South Africa. Located in Cape Town, Johannesburg, Sandton and Pretoria, it is South Africa's largest suite hotel group. It pioneered the concept of all suite hotels from the early 1980s and has attained standards of accommodation, comfort and service equal to the best international suite hotels. Embodied in the Don Suite Hotels philosophy and service is the charming: 'Freedom to stay your way' invitation to new and regular guests.

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