All guests’ requests and complains on one interface
Good service to your guests is the most important element in manage Hotel, for that reason we developed Optima Oscar, add-on which manage the guests’ requests and complains. With our Guests Service Management software, you will be able to track all the complains on-line.
Optima Oscar will help you to navigate each request and complain to the right department, to ensure the best treatment for each call. Hotel management can decide on a standard treatment time for each type of complain and when the representative will get incoming call a stopwatch will begin to measure the treatment time according to standards.
With the guests service management software, it’s possible to find return problems and to take care of them in advance.
Like every Optima feature, Optima Oscar also have full integration to Optima PMS.
Contact us for a demonstration of our software solution for your property